Welcome to Trublu Tailor. Please note that by accessing any area of Trublu tailor, you agree to be bound and to abide by these Terms of Use. We also strongly advise you to see our full privacy policy statement. 

Order Terms:

Our order terms are contained under the sections headed Ordering and Shipping and Delivery. All orders are subject to these order terms in addition to these Terms of Use. 

Our Trademarks, Service Marks and Copyright

Trublu tailor graphics, logos, service marks and trademarks and its affiliates and subsidiaries may not be used without the prior written consent of Trublu tailor or its affiliates or subsidiaries. All other trademarks, product names, company names and logos appearing on Trublu tailor are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on Trublutailor, are the exclusive property of Trublu tailor and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of Trublu tailor or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws. 

Use of Site

This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using & framing; or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); Trublu tailor reserves the right (but without the

obligation or liability) to prohibit or remove any such material 

Resale Purpose is Not Permitted

All products sold are for customers use only and shall not be commercially resold Trublu tailor may refuse any purchasing order which it suspects is for commercial resale. 

Disclaimer

The site and its content are provided on an &  basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). Trublutailor is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential  or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on Trublutailor. Trublutailor shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.Although Trublutailor uses reasonable efforts to have the colors of the images of its merchandize

displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor. 

Termination

Trublutailor may terminate or suspend your access to all or part of the site, without notice, for any conduct that Trublu tailor, in its sole discretion, believes is in violation of any applicable law or is harmful to Trublutailor or a third party. 

Notice

Trublu tailor may deliver notices to you by means of electronic mail, a general notice on Trublu tailor or by post. You may give notice to Trublutailor at any time by means of electronic mail to Trublu tailor or by post to the following address: T.S.T., P.O.BOX. 98623, KOWLOON, HONG KONG.

Modification of Terms

These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order. 

Governing Law

These Terms of Use (including the order terms contained in the Help page) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in

relation to any claim or dispute concerning or arising from these Terms of Use and the order terms. These Terms of Use were last updated on 18th Jan 2011 

Information Collected

All your information provided will be added to our database Trublutailor.com may use the information for statistical analysis and communication purposes. The information is only use to fulfill your special request.We will never be passed on, rent or sell your information to any third parties. We are taking care of your information just like our own information. We will not take any risk if there is possibility to lack your information.

Cookies and Tracking System

Trublu tailor may use cookie and tracking system depending on the features offered. Cookie and tracking system are useful for gathering information such as number of visitors, browser type and operation system, and understanding how visitors use the function. Cookies can also help customizing for visitors.

Personal information cannot be collected via cookies or other tracking system. However, if you previously provided personally identifiable information, cookies may be tied to such information.

Contact Us: 

If you have any questions, concerns or comments regarding Trublu Tailor privacy policy or the use of your information, please contact us at contact@trublutailor.com.

Delivery Methods

For all orders, we will use International Courier to deliver. The normal delivery time is 5 business days. If nobody is at the delivery address at the time of delivery, the courier will contact the consignee to re-arrange the delivery. Before products to be delivered out, all orders must be paid by credit cards through online. 

Free Shipping

Free Delivery, Free Shipping will be provided for all orders in Hong Kong only. 

Delivery Time

Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 4 weeks depending on the delivery country. These are estimated delivery times only and we cannot be responsible for delays due to customs and/or

duty regulations and procedures. Although Trublutailor cannot guarantee delivery times, we do our best to process orders as soon as we receive them.

Return and Cancellation Policy

All our clothing is 100% custom tailored and we have NO REFUND or RETURN policy. We will do everything to correct the error and replace the garment. Customer wants to change or cancel anything regarding the order, please contact Trublutailor first. No return will be accepted without a RMA** (Return

Material Authorization) number. Any return without a RMA number will be refused. Trublutailor reserves the right to refuse any return or cancellation. Once paid the customer agrees to accept the company T&C under Hong Kong 

** Return Material Authorization (RMA) is a transaction whereby the recipient of a product arranges to return goods to the supplier to have the product repaired or replaced from the same retailer or corporation within the products warranty period. 

In the following cases, the claim will not be accepted.

1. Customer claimed with unreasonable reason.

2. Product damaged by customer.

3. Customer complains after 30 days of delivery.

We start processing the order promptly once you place the order. If you want to change or cancel the order, please inform us within 24 hours. We cannot guarantee any order will be cancelled or changed if it has already been submitted for processing. We might claim you any our loss if necessary.

Online Security

The online transaction processing is provided by asia pay using the highest commercially available encryption technology - Extended Validation (EV) SSL Certificate encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted.

Johannesburg:

11 Alice Lane

Sandhurst

Sandton 2196

Johannesburg South Africa

Ph: +27 (0) 720259655

hhenrykrrips@trublutailor.com

 

Hong Kong:

33-35 Chatham Road South

T.S.T Kowloon 

Hong Kong

Ph: +852 23760062

contact@trublutailor.com